REGULATIONS of the “ApartPark” facility
Thank you for reading the following regulations and for observing them
in order to ensure a peaceful and safe stay for all our guests.
1 Subject matter of the suite regulations
1. These Regulations specify the rules for the provision of services, liability and stay in the facility and are an integral part of the contract, which is concluded at the time of signing the registration card as well as making a reservation and/or paying a deposit/payment in full for the stay in the facility. By performing any of the above actions, the Guest automatically confirms that they have read the Regulations and accept their conditions.
2. The content of the Regulations is available for inspection by the Guests at the reception, on the website, and in each suite.
3. The Regulations are binding for all Guests of the “ApartPark” facility.
2 Check-in/out time
1. The suite in the facility is rented by the day.
2. A check-in/out time starts at 4:00 p.m. on the day of arrival and ends at 11 a.m. on the following day. There is an option to extend a day for an additional fee (if possible). The price is then PLN 200 per hour. Extension is possible up to a maximum of 3 p.m., after this time the equivalent of the next day will be charged.
3 Rules during the stay
1. The Guest of the facility may not transfer the room to other persons, even if the period for which the fee has been paid has not expired.
2. Persons who are not checked in to the facility may stay in the room from 7:00 a.m. to 10:00 p.m. Outside these hours, the Guest is obliged to check in persons not checked in and staying in the suite additionally at the reception of the facility.
3. The facility may refuse to accommodate the Guest who, during the previous stay, grossly violated the facility's rules and regulations, caused damage to the property of the facility or other Guests, physical damage to another person, the facility's employees, or other persons staying on the premises, or otherwise disturbed the peace of Guests or the operation of the facility.
4 Comments and complaints during the stay
1. The facility provides services according to its standard. In the event of complaints regarding the quality of the services provided, the Guest is requested to report them immediately at the reception, which will enable the staff to respond as quickly as possible.
2. The facility is obliged to provide:
– conditions for the Guest's full and unhindered rest and the safety of their stay, including the security of keeping Guest information confidential;
– professional and courteous service in terms of all services provided by the facility. The room may be cleaned and any necessary repairs undertaken only when the Guest is present. In the event of the Guest's absence, only if the Guest agrees;
– a technically sound room. In the event of defects that cannot be rectified, the facility will attempt (if possible) to change the room, or otherwise relieve the inconvenience caused.
5 Complaints
1. Complaints shall be understood as all requests, claims and objections concerning:
1. The conditions found or existing in the rented suite which deviate from the standard specified in the catalogue or published information;
2. Any defects or deficiencies in the equipment of the suite which deviate from the standard specified in the catalogue or published information;
3. The standard of service provided to the Guests by ApartPark;
4. Circumstances dependent on ApartPark which significantly affect the standard of stay in the suite;
2. Complaints should be reported at the reception desk and submitted electronically to the ApartPark reception address - apartpark@baltichome.pl.
3. The person lodging the complaint should provide their personal data including a valid correspondence address, e-mail address, contact telephone number and reservation number.
4. The complaint should include the designation of the suite occupied by the complainant and a complete description of the situation to be complained about as well as a precise definition of the claim.
5. Complaints having the required form and content will be considered within 14 working days from the date of their submission to the ApartPark reception.
6. Correspondence that does not meet the conditions specified in points 3 and 4 will be left unprocessed by the ApartPark reception.
6 Payments
1. A precondition for making a reservation that is legally binding for the facility is that the guest making the reservation pays a down payment of at least 40% of the total value of the stay booked by the guest.
2. Before making the down payment, please provide us with the exact details necessary for issuing a VAT invoice (advance and final): name, surname and address and/or company details.
3. If no invoice details are available, a receipt will be issued for the amount paid after the down payment has been credited by the facility.
4. The down payment shall be made within 3 days of making the reservation, or within the specified period (in the form of a transfer to the facility's account, cash, or by charging a credit card - with the written consent of the Reserving Party).
5. The remaining amount is to be paid at the facility, upon check-in. It is also possible to guarantee the stay by pre-authorisation of funds on the Guest's credit or payment card by the facility.
6. No invoice on the basis of a receipt is issued.
7. Failure to make the down payment guaranteeing the stay within the period specified by the facility, lack of funds on the credit card, or lack of contact from the Reserving Party is tantamount to cancellation of the unpaid reservation by the facility.
8. If you make the reservation for a stay in the suite on a date that does not allow it to be guaranteed with a 40% advance payment due to insufficient time, it is necessary to pay for the entire stay upon check-in.
9. In the event of cancellation of the reservation within less than 14 days (prior to arrival), the deposit is non-refundable. This charge shall be treated as a contractual penalty for failure to fulfil the obligation to provide the reserving party with an appropriate declaration of intent to conclude a contract.
10. In the event of an earlier departure than originally agreed in the reservation, the facility is not obliged to reimburse the cost of the unilateral withdrawal from the contract.
11. If the Guest does not arrive at the facility on the agreed date and does not inform the reception, the reservation will be cancelled and the deposit paid will not be refunded.
12. Cancellation of the reservation requires a written notification sent to the e-mail address apartpark@baltichome.pl.
13. For check-in, please present an official document of identity (e.g. ID card, passport, driving licence).
7 Other
At the Guest's request, the facility provides the following services free of charge:
– provision of information related to stay and travel;
– storage of luggage (the facility may refuse to accept luggage for storage at times other than the dates of the Guest's stay and items that do not have the characteristics of personal luggage), unless this is precluded by mandatory provisions of law;
– the facility is not responsible for the money, securities, and valuable items, including valuables and items of scientific or artistic value stored (during the Guest's stay in the facility and on its premises) in the flat and other items.
8 Facility rules
1. The facility maintains quiet hours from 10 p.m. to 7 a.m. on the following day.
2. The behaviour of Guests and persons using the facility's services should not disturb the peaceful stay of other Guests. The facility may refuse to provide further services to those who violate this rule.
9 Damage caused during the stay
1. Each time the Guest leaves the room, they are obliged to make sure that the door in the suite is locked.
2. The Guest of the facility shall be materially liable for any damage or destruction of objects of equipment and technical devices of the facility caused by the Guest or their visitors.
3. Towels are room amenities. In the event of loss, the facility reserves the right to charge PLN 80 per towel.
4. For the reasons of fire safety, it is forbidden to use heaters, electric irons and other devices which do not constitute room equipment in the rooms of the facility.
5. Smoking is strictly prohibited in the facility, under penalty of a fine up to PLN 2000.
10 Items left after the departure of the Guests
Personal belongings left by the departing Guest in the room of the facility will be sent back at the Guest's expense to the address indicated by the Guest. In the absence of such instructions, the facility will store these items, up to a maximum of 3 months, and groceries up to 24 hours from the date of check-out.
11 Action in the event of a fire
When the Guest notices smoke or fire on the premises, please:
1. Immediately notify reception/security (phone +48 510810896) giving the room or unit number and a description of the incident.
2. Strictly follow the instructions of the staff who are appropriately trained.
3. In the event of an evacuation order, use the designated routes (a plan is located in the hallway or by the room exit door).
4. Do not use the lifts.